Refund Policy

Except where applicable law or this Policy provides otherwise, course fees are refundable only if the customer sends a cancellation notice at least one calendar month before the course start date.

The deadline is calculated from the start date agreed at the time of purchase. For example, if the course starts on 20 October, the notice must be sent no later than 20 September. If the corresponding date does not exist in the preceding month, the deadline is the last day of that month.

Cancellations made within this deadline qualify for a full refund of the amount actually paid for the course.

If the customer cancels for personal reasons less than one calendar month before the course starts, or after it has started, no refund will be provided, except where applicable law or this Policy provides otherwise. The same rule applies to missed classes, non-attendance and voluntary withdrawal.

Where the full course fee is paid in a single payment, including by bank card or bank transfer:

• cancellations made within the deadline in Section 1 qualify for a full refund, without any refund processing fee;
• cancellations made after that deadline are non-refundable, except where applicable law or this Policy provides otherwise.

Refunds are processed in accordance with Section 7.

Where the customer pays the Company directly according to an agreed payment schedule:

• cancellations made within the deadline in Section 1 qualify for a full refund of all instalments paid, including any advance payment, and the obligation to pay the remaining instalments ends;
• refunds of amounts already paid following a cancellation after that deadline are subject to Section 1;
• any obligation to pay outstanding instalments is determined by the contract agreed before purchase and applicable law. This Policy does not, by itself, make the entire outstanding balance automatically payable or bring its payment date forward.

The total course price, instalment amounts and payment schedule are disclosed before purchase.

The same general cancellation and refund conditions apply to courses purchased using financing provided by a bank or other financial institution.

Where a refund is due, the Company will return the course fee it received through the settlement procedure agreed with the relevant financial institution, within the timeframe in Section 7.

The refunded amount will be applied towards settling or reducing the related credit balance. The financial institution will account for instalments already paid by the customer and any resulting overpayment.

Any refund or recalculation of interest, fees or other financing charges is governed by the credit agreement and applicable law. The Company will provide written confirmation of the amount it refunded and the refund date.

Sending a cancellation request does not, by itself, confirm that the credit balance has been closed. The customer should obtain an updated payment schedule or confirmation of closure from the financial institution. This provision does not restrict the statutory consequences of terminating a linked agreement where applicable.

Where the statutory right to withdraw from a distance contract applies, the customer may withdraw from the service contract within 14 calendar days of its conclusion, without giving a reason, even if less than one month remains before the course starts.

For fully performed services or the supply of digital learning content, this right may be lost only where the relevant legal conditions are met, including the required prior consent and acknowledgement of the loss of that right. Acceptance of this Policy alone does not replace that separate consent.

This Policy does not restrict statutory rights relating to non-supply, defective services or breach of contract. If any provision conflicts with a mandatory legal requirement, that legal requirement takes precedence.

If the Company cancels the course before it starts, all course fees paid will be refunded in full, and any obligation to pay remaining instalments directly to the Company will end.

If the Company changes the course start date, the customer may accept the new date or cancel their enrolment and receive a full refund. The one-month cancellation restriction does not apply in this situation.

For financed purchases, settlement will be handled under Section 4.

Please send your cancellation notice by email to info@liminal.ge.

Include your full name, purchase date and a clear statement that you wish to cancel your enrolment. Providing the order number or course name will help us identify your purchase.

We will acknowledge receipt of an electronic notice promptly by email. The time the notice is sent determines whether the cancellation deadline has been met.

Any refund due will be processed without undue delay and no later than 30 calendar days after receipt of the cancellation notice.

Refunds will be made using the original payment method, or another method agreed with the customer, without an additional refund processing fee. Financed purchases are settled in accordance with Section 4.

Company name: LLC LIMINAL
Email: info@liminal.ge
Telephone: +995 500 501 558